Customer Success Advocate
Level (Level Technology, Inc.) empowers people to build and grow microbusinesses with the portable financial benefits they need to prosper. Designed for micro-entrepreneurs who are building businesses on the rails of our labor marketplace partners, Level is the financial services platform which will power our growing on-demand economy.
Compensation range: $15-$18/hr
Seniority level: Associate
Employment: Contract (potential to becoming full-time with benefits after a 90-day period)
Job Functions: Customer Service, Account Management, Process improvement
The Customer Success team is primarily responsible for delighting customers by processing their advance requests/applications, answering all of their business financing needs, and obsessing over their satisfaction at all times. As an in-office or remote Customer Success Advocate (CSA), you will provide customer operations and multi-level account management support for Level customers to maximize the company’s value creation and business growth opportunities. The CSA must be customer-centric, pay close attention to detail, and have the ability to collaborate cross-functionally internally and externally.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Education And Experience
Work Environment and Physical Demands
This position operates in a professional office environment requiring prolonged periods in a stationary position working at a desk. Must be able to remain stationary 90% of the time. Constantly operates a computer and other office productivity machinery such as headsets, phones and printers. The person in this position frequently communicates with coworkers who have inquiries about customer and business decisions. Must be able to exchange accurate information in these situations as observed in web portals and software programs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Travel: Minimal travel may be required.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Please be aware all correspondence, interview requests, offers, etc. will only come from members of the talent acquisition team or Customer Success leadership teams with domains ending in @levelgoals.com.
Level Technology, Inc. is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions, such as remote/telecommuting options.